Even your toughest customers can be turned around at least 99 percent of the time. But it can sometimes take a while to get there. By following these tips you’ll have more of a chance to get your angry customers to become happy customers, or at the very least happy former customers that have nothing bad to say about you.
1. Answer Questions Fast – When anyone sends a question of concern to you, it’s imperative that you answer them fast. Especially in today’s time of "quick everything", if you take longer than 24 to 48 hours to answer your customer they’re going to get angrier.
2. Make It Simple to Contact You – Your customers should be able to contact you in multiple ways. If you sell expensive items, offering a customer service phone number is important. You can contract with a service inexpensively. In addition, offer an online help desk, email customer support, and ticketing systems to make it easy for them to contact you.